Businessline Wrexham are hosting the event in North Wales.
Programme details here with links to register for your FREE workshop/event.
Venue: Upstairs in the Wrexham Library.
When? February 1st - 5th
I will be running a workshop on Monday 1st February 3pm - 4pm
Customer Service: Dealing with Difficult / Angry Customers will focus on:
· Customer Service in general.
· Proven strategies for dealing with customer problems and complaints.
· How to win over an difficult / angry customer.
· How to further build the customer relationship.
· Various important aspects of communicating with customers.
· Listening Skills
There will be opportunities for audience participation / discussion.