Thursday, 21 January 2016

Start-up Europe Week 2016. WREXHAM

ONE Week

40+ Countries

220+ Cities

Businessline Wrexham are hosting the event in North Wales.

Programme details here with links to register for your FREE workshop/event.

Venue: Upstairs in the Wrexham Library.

When? February 1st - 5th

https://drive.google.com/file/d/0B33C7GBrJuFmU2RhYmJrZTVrRDQ/view?pref=2&pli=1

I will be running a workshop on Monday 1st February 3pm - 4pm
Customer Service: Dealing with Difficult / Angry Customers  will focus on:
·         Customer Service in general.
·         Proven strategies for dealing with customer problems and complaints.
·         How to win over an difficult / angry customer.
·         How to further build the customer relationship.
·         Various important aspects of communicating with customers. 
·         Listening Skills


There will be opportunities for audience participation / discussion.




Rosalie xx