Thursday, 21 January 2016

Start-up Europe Week 2016. WREXHAM

ONE Week

40+ Countries

220+ Cities

Businessline Wrexham are hosting the event in North Wales.

Programme details here with links to register for your FREE workshop/event.

Venue: Upstairs in the Wrexham Library.

When? February 1st - 5th

I will be running a workshop on Monday 1st February 3pm - 4pm
Customer Service: Dealing with Difficult / Angry Customers  will focus on:
·         Customer Service in general.
·         Proven strategies for dealing with customer problems and complaints.
·         How to win over an difficult / angry customer.
·         How to further build the customer relationship.
·         Various important aspects of communicating with customers. 
·         Listening Skills

There will be opportunities for audience participation / discussion.

Rosalie xx

Monday, 18 January 2016

360 Networking with Businessline Wrexham

Networking of a different kind.

My first visit to Businessline's 360 Networking evenings at the Gresford Memorial Centre was sometime last year. Hosted by Wrexham's Businessline Business and Information Officer, Gareth Hatton, these monthly early evening meetings quickly became a fixture in my diary.
The format is similar in some respects to other networking meetings that I have tasted. It is all very businesslike, informal, and friendly.


After a brief welcome over tea or coffee where Gareth outlines the wide range of information available, either on line or from him at the Businessline desk upstairs in Wrexham Library, the usual round of introductions takes place. Following this - sometimes nerve racking experience - a speaker takes the floor. All presentations are relevant to business and often open up areas which we may not have thought of.
Afterwards there is time for general networking with other attendees, both new and longer standing businesses, where information and advice is often exchanged.


Last week, January 12th, I was privileged to be asked to give a talk on Customer Service:  
Dealing with Difficult Customers. Judging by the amount of note-taking, I think that I got the pitch right.  It was a well-attended meeting in spite of the foul weather. As I turned off the High Street I noticed that the lake was high with all the rain; the ducks had gone into hiding.

**Start-up Europe week 2016.

I have been invited to run this presentation again at a FREE workshop during Start-up Europe Week 2016 which runs from February 1st -5th. In Wrexham, Businessline are hosting the event. I will be at the Wrexham Library on Monday 1st February, 3-4pm. Due to the longer speaking slot, I will expand on some of the topics. 
Customer Service: Dealing with Difficult / Angry Customers  will focus on:
·         Customer Service in general.
·         Proven strategies for dealing with customer problems and complaints.
·         How to win over an difficult / angry customer.
·         How to further build the customer relationship.
·         Various important aspects of communicating with customers. 
·         Listening Skills

There will be opportunities for audience participation / discussion.


The seating for the well-prepared 360 Networking meetings are planned by Gareth to give a mix of delegates/businesses. Each business attending is provided with a list of attendees, letter headed paper for note-taking and a pen. In addition, Gareth puts a selection of Businessline information and the newsletter on each set of tables.
This link on Wrexham Council's website is worth a 'click'.

Take a look at the Business-to-Business Discounts section.

Gareth, I understand, is also the architect of Virtual Wrexham. Wrexham's on line shopping destination which I am pleased to be a part of with a virtual shop in the Arts and Crafts, Home and Garden section. Enter the shop and you are taken to our bookstore links.

To contact Gareth for more information:
Wrexham Library
Rhosddu Road
LL11 1AU

Rosalie xx

Tuesday, 12 January 2016

Wide-ranging Music and Songs From a Talented Young Musician.

Time to blow someone else's trumpet - or in this case guitar and choral music compositions.

How to spend a lull in preparations for a speaking event and the actual event today?

Fast forward to Sound Cloud and the music of James Thompson1 who lives and works in Manchester following his graduation from the University of Manchester in the summer of 2015 with a MusB(Hons).

James has put his heart and soul into his first two compositions for a while. The range and depth of music and voice truly touches your heartstrings.

Listen to 'Never Looking Back' 

Listen to 'Prodigal'

For Christmas he wrote a new choral arrangement to an old carol - God Rest Ye Merry Gentlemen' for Luke Mather - Icosa  ( which was played in London.

Listen here to James's arrangement

Truly a musician of many hats in the composing area of song and music.

Rosalie xx

Friday, 1 January 2016

A Happy New Year and 2016

Wishing you all that you wish for yourself. From 'Just Us Two'.

The mince pies and festivities  of Christmas are behind us. In looking forward to a new year, we look back on 2015 and reflect on all those things that touched our lives.

A new year is a time to 'Take Stock' and look at what we achieved, what we could do better, and what we plan to achieve in the year ahead.

In our little corner of North Wales, 2015 was a turbulent time in more ways than one. After publishing The Long Leg of Italy in January, life took over and many things, both personally and in my writing, marketing, and publishing life, went on the back burner as priorities changed. We are now in calmer waters - I hope.

Some highlights of 2015? 

  • The Zip Wire flight off a mountain in Snowdonia for Dreamflight Children's Charity supported by Lancs and Lakes region of the Gold Wing Owners' Club of Great Britain. Fellow member Ian, and I had the experience of a lifetime. See video here.
  • I opened a virtual on line shop in Virtual Wrexham which, when you enter,  takes you to the worldwide bookstore links on Discover-Rosalie website.
  • James M. Thompson. MusB(Hons)
  • Our talented grandson James Thompson graduated from the University of Manchester with a  MusB(Hons) music degree. He  loves the city so much, he is living and working there; writing  lyrics and music and playing violin and guitar while he waits for his dream job in sound to come along.

Time to put the old behind us and  embrace the new year.

I woke this morning to see thick ice on the car. Perhaps these freezing temperatures will kill all the germs which have been lingering.
  1. Continue to take the pressure of self. Remind myself that life is for living. Aquafit, gym and pool sessions will resume and continue.
  2. Make sure that all targets are SMART. i.e., Specific, Measurable, Achievable, Realistic, and Time Constrained. Any one component missing and the target is not SMART.
  3. Re-focus on writing. After taking a mental 'holiday' with a step back in 2015 I am ready to pick up the draft of Island Interludes: Just Us Two Escape to the Sun again. This will be the fourth in the Just Us Two travel series. 
  4. Continue with networking - both via social media including the excellent @Wrexham Hour on Twitter. (Wednesdays 8-9pm) - and face-to-face with the 360 Networking run by Gareth Hatton of Wrexham Businessline and other opportunities as they arise. making sure, of course that my planning is SMART.
  5. Travel. We have firm plans to revisit old haunts in Spain and new territories in Portugal. And of course, not forgetting our Gold Wing family where OH gets his motorbike chat as we meet up with friends around the country  at regional and national meetings  of The Gold Wing Owners' Club of Great Britain (GWOCGB)
Another of our pleasures is eating out at local country hostelries and further afield into, usually, Snowdonia. Long may they continue!  Read more about the flowers in my garden of life in my past posts. Links on the right.

One again, all best wishes for a happy, peaceful, and fruitful 2016 from 'Just Us Two'.

Rosalie. xx